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Archive April 2015 XVI, No. 4

Get the Most From Your Anesthesia Providers

An administrator and an anesthesiologist share the secrets to their working success.

Daniel Cook

Daniel Cook, Editor-in-Chief

BIO

LoAnn VandeLeest, RN, MBA-H, CNOR, CASC, CHSP, and Frederick Campbell, MD UNITED FRONT LoAnn VandeLeest, RN, MBA-H, CNOR, CASC, CHSP, and Frederick Campbell, MD, keep the lines of communication open between anesthesia providers and the surgical team.

LoAnn VandeLeest, RN, MBA-H, CNOR, CASC, CHSP, has been the CEO of Northwest Michigan Surgery Center in Traverse City for 2 years. Frederick Campbell, MD, of Traverse Anesthesia Associates, who has worked at the center for more than a decade, is the de facto manager of the facility's anesthesia service. They have an outstanding professional bond that keeps anesthesia and administration in lock-step. We recently sat down with them to find out what makes the relationship tick.

Q: How do you ensure providers follow polices and procedures and meet the center's needs?
LV: When I arrived at the center, the anesthesia contract was up for renewal, so I took a long hard look at it and had a very frank conversation about my expectations with Dr. Campbell. It's an exclusive contract, but they had to continue to perform well if they wanted to maintain that exclusivity without risk of us searching elsewhere for service.

FC: She expects us to provide first-rate service to meet the needs of physician-shareholders, patients and the staff. We certainly feel like we do that based on feedback from patients, physicians and staff.

LV: I came in as the new CEO and he entered the meeting as someone who'd been at the center its entire 10-year existence. He knew the challenges his team faced, especially with ensuring a smooth and productive working relationship with the facility's physician-owners. We gained a lot of trust in one another in that meeting. However, I did make it clear that I'd establish reasonable expectations and hold his team accountable.

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