Our membership with our benchmarking service is based on surgical volume. For us, it's a little less than $2,000 per year. I have no problem justifying this cost since it gives me access to one-stop shopping for several performance improvement tools and regulatory mandates. Membership also includes consultations with experts who can explain benchmarking, employee satisfaction surveys, cost surveys, infection rate surveys and access to a network of peers. When outcomes aren't as good as you want them to be, you can call other members identified as having "best practices" in a certain area.
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