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Archive January 2021 XXII, No. 1

Ideas That Work: Party Planners

Surprise Patients On Their Special Days

MAKE A WISH
Rachael Oberman
MAKE A WISH Patients who spend their birthdays in the OR are celebrated before or after their procedures.

Patients who undergo surgery on their birthdays definitely deserve special treatment, so we make a point to scan the case schedule every morning to check if a patient is celebrating a life milestone. If they are, we surprise them with a YETI tumbler filled with chocolates, a cake and a happy birthday banner in either their pre-op or post-op bay. It takes only a few minutes to prepare the surprise, but recognizing a patient's special day wipes away the stress they might be feeling and brings a smile to their face.

Bill Willis, RN
Vance Thompson Vision
Sioux Falls, S.D.
bill.willis@vancethompsonvision.com

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