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Archive ORX Session Previews 2019

Conquer Those Persistent Staffing Problems

Ann Geier

Ann Geier, RN, MS, CNOR, CASC


STAFFING EXPERT Ann Geier, MS, RN, CNOR, CASC, says the best managers lead by example.

Managing your employees is one of the most time-consuming tasks you face, and dealing with excessive tardiness, constant call-outs, endless turnover and personality conflicts can be aggravating.

Ann Geier, MS, RN, CNOR, CASC, understands your frustrations. In her 30-plus years in the ambulatory surgery industry, she’s seen it all — and developed a blueprint for building a productive and respectful team. Ms. Geier, an engaging speaker who is the chief nursing officer at Surgical Information Systems, will draw from her vast leadership experience to help you tackle persistent staffing challenges.

  • Show them the way. Showing staff what’s expected of them through your own day-to-day actions is a proven way to prevent problematic behaviors that wreak havoc on your facility’s productivity, efficiency and morale. Ms. Geier will offer concrete examples of how the best managers lead by example.
  • Manage personalities. You have extroverts interacting with introverts, sensitive staffers navigating the underhanded tactics of passive-aggressive workers (every OR’s got at least one) and the constant challenge of managing Baby Boomers, Gen Xers and Millennials. How do you prevent chaos in such an environment? You’ll walk away from this presentation with some strategies to do just that.
  • Practice transparency. When your staff is informed of the big-picture goals of the facility, they’re more likely to adopt a team-based approach — and less likely to cut corners through excessive lateness, extra-long breaks and dubious absences. Ms. Geier will show you how to develop and maintain organizational transparency.

If you’re tired of dealing with staffing behaviors and issues that drive all managers crazy, Ms. Geier’s presentation will give you the tools you need to cultivate a predictable, productive and team-oriented workplace. OSM

Speaker Profile

  • Serves on the Outpatient Surgery Magazine Editorial Board and has worked in the ambulatory surgery industry for more than 30 years.
  • Is an accreditation surveyor and past board member of the Ambulatory Surgery Center Association and is Chief Nursing Officer for Surgical Information Systems.
  • Author of the free e-book Admin 101: What Every New ASC Administrator Needs to Know (
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