Archive February 2019 XX, No. 2

Business Advisor: 'What Matters Most Today?'

That's the question you should ask every patient upon admission.

Steven Butz

Steven Butz, MD

BIO

FIX WHAT'S BROKEN
FIX WHAT'S BROKEN One simple question — "What matters most today?" — can improve patient satisfaction scores.

In 2019, whether you work as an anesthesia provider, a perioperative nurse, a surgeon or a surgical facility executive, you need to be thinking about patient satisfaction.

You can improve the patient experience the old-fashioned way by adding compassion to your bedside manner, but you also should be looking for opportunities to leverage technology to give patients a better understanding of their care. It can sound like a lot, and in some ways, it is. Star ratings, increased competition and changing healthcare reimbursement models are all pushing us to do better, but there's also the simple fact that happier patients tend to have better outcomes than frustrated ones. Here are 3 ways we're looking at patient satisfaction.

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