Archive December 2019 XX, No. 12

Yes, You Can Please Everyone

Increase your facility's satisfaction survey scores, one patient at a time.

Nicole Azzara


Pamela Bevelhymer, RN, BSN, CNOR EYE TO EYE Meeting patients on their level is a less intimidating and friendlier way to deliver care.

Every patient who walks into your facility expects to undergo successful surgery and receive compassionate care. In today’s competitive, consumer-driven healthcare marketplace, that’s not always enough to translate into positive patient satisfaction scores, which can make or break your facility’s reputation.

“Patients now have the ability to research where they can go to for care,” says Leia Engle, MSN, CGRN, RN-BC, clinical manager at Memorial Hermann Northeast Hospital in Humble, Texas. “If they see that your facility has received poor reviews, they might choose to go elsewhere.” Implementing these 6 pillars of patient-centered care won’t give them that option.

New to Outpatient Surgery Magazine?
Sign-up to continue reading this article.
Register Now
Have an account? Please log in:
Email Address:
  Remember my login on this computer

advertiser banner

Other Articles That May Interest You

Making Pressure Injuries A Thing of the Past

Our approach has all but eliminated those devastating skin wounds.

Why Fast Past Midnight?

Patients who carbo-load before procedures can better handle the physical stress of surgery and recover sooner.

Count on Continuous Nerve Blocks

Providing patients with at-home relief is a key component to a successful multimodal pain control program.