Archive December 2019 XX, No. 12

Yes, You Can Please Everyone

Increase your facility's satisfaction survey scores, one patient at a time.

Nicole Azzara

BIO

EYE TO EYE
Pamela Bevelhymer, RN, BSN, CNOR EYE TO EYE Meeting patients on their level is a less intimidating and friendlier way to deliver care.

Every patient who walks into your facility expects to undergo successful surgery and receive compassionate care. In today’s competitive, consumer-driven healthcare marketplace, that’s not always enough to translate into positive patient satisfaction scores, which can make or break your facility’s reputation.

“Patients now have the ability to research where they can go to for care,” says Leia Engle, MSN, CGRN, RN-BC, clinical manager at Memorial Hermann Northeast Hospital in Humble, Texas. “If they see that your facility has received poor reviews, they might choose to go elsewhere.” Implementing these 6 pillars of patient-centered care won’t give them that option.

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