Home E-Weekly May 16, 2017

Consumer Reports for Surgery Centers

Published: May 15, 2017

LINES OF COMMUNICATION Keep patients informed about what to expect during pre- and post-op phone calls.

Cars, appliances, electronics and … surgery? Consumer Reports has revealed what patients should ask about to ensure they receive the best possible care at surgery centers. Capitalize on the insights from the product ratings authority and boost your center's satisfaction scores by addressing these key concerns with patients before they arrive for surgery.

  • Safety scores. Discuss the surgeon's and center's rates of infection and complications, and how many patients have been hospitalized following surgery with post-op infections.
  • CMS certification. Tell patients your facility meets the government's standards related to anesthesia administration, operating and recovery rooms, medical staff, and nursing services, as well as statistics on patient burns and burns, and hospital transfers.
  • Surgeon experience. Patients will want to ensure their surgeons have performed the procedure they're scheduled to undergo at least 50 times within the last year.
  • Anesthesia information. Inform patients about what kind of anesthesia will be used, who will administer and whether or not your providers are board-certified and have hospital-admitting privileges.
  • Life-saving measures. Note the emergency medications and equipment you have on site and discuss which members of the care team are certified in advanced resuscitation techniques. Also inform patients of your hospital transfer plan, should it be needed.
  • Post-op protocols. Assure patients that their blood pressure and temperature will be normal and their pain and PONV will be well managed before they're allowed to be discharged. Also explain that you'll call patients in the days following surgery to check on their condition and address any concerns they might have.
  • Follow-up care. Provide written discharge instructions that touch on proper post-op diet, permitted physical activities, required follow-up appointments and contacts to call if complications arise at home.

Daniel Cook

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