Patient Management

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Safety: We Don't Need Another Checklist

It's time to address the elephant in the operating room: human error.

Posted 09/11/19 | Todd K. Rosengart, MD, FACS | 2 comments

Patient Satisfaction: Care Through the Patients' Eyes

Staff at Lakeland Surgical & Diagnostic Center see satisfaction surveys as a golden opportunity to bolster every aspect of patient care.

Posted 09/11/19 | Jared Bilski | Post a comment

Pain Control: A Big-Picture Approach to Pain Management

Lakeside Surgery Center has responded to the nationwide opioid crisis by controlling post-op discomfort with limited use of the painkillers.

Posted 09/11/19 | Daniel Cook, Executive Editor | Post a comment

On Your Way to Zero Pressure Injuries

Here's how 3 facilities have reduced their bed sore rates.

Posted 08/12/19 | Joe Paone | Post a comment

How Are You Improving The Patient Experience?

Your facility's future success hinges on meeting growing expectations for high-quality, compassionate care.

Posted 06/19/19 | Daniel Cook, Executive Editor | 1 comment

Business Advisor: Scripting for Your Front Desk Receptionist

Tactful responses for 5 common patient questions and complaints.

Posted 05/16/19 | Angela Williams, MHSA, LHRM | 1 comment

Can We Predict and Prevent Pressure Injuries?

Match redistribution and relief devices with the level of susceptibility.

Posted 05/16/19 | Susan M. Scott | 1 comment

A Plan for Wound Care

5 steps to ensure your patients can care for their wounds at home.

Posted 03/14/19 | Matthew Nojiri | 1 comment

Primed for Success

5 ways to prepare your patients for great outcomes and satisfying experiences in the days before surgery.

Posted 02/12/19 | Kendal Gapinski, Contributing Editor | Post a comment

Making Pressure Injuries A Thing of the Past

Our approach has all but eliminated those devastating skin wounds.

Posted 01/15/19 | Heather Boyle, MS, RN, ACNS-BC, CNS-CP, CNOR | Post a comment