Archive July 2019 XX, No. 7

Staffing: The 7 Habits of Highly Effective Administrators

A roadmap for your personal and professional success.

DeeDee Dalke

DeeDee Dalke, CPPM, CPC


Andre Flewellen
SWIMMING WITH THE SHARKS For many administrators, the transition to the business side feels like being dropped into the deep end of the pool without ever having learned how to swim.

Whether you're a new OR leader still settling into your role or you've been herding surgeons for years and have the battle scars to prove it, one thing is certain: You've got an incredibly challenging job that's been known to chew up and spit out nurse managers who didn't have what it takes to run the show. No worries. We've got you Coveyed. With a nod to self-help guru Stephen Covey's The 7 Habits of Highly Effective People, here are the 7 habits of highly effective surgical administrators.

1Keep your facility in continuous compliance
Making sure your facility complies with reams of regulatory requirements is a mission-critical part of your job. Ambulatory surgical centers (ASCs) must comply with the federal requirements set forth in the Medicare Conditions for Coverage (CfC) in order to receive Medicare/Medicaid payment. The regulations inside Appendix L ( of CMS's 151-page State Operations Manual, "Guide for Surveyors: Ambulatory Surgical Centers," is probably the most comprehensive document available to help ASC administrators understand the nature and scope of their jobs. In addition to Appendix L, download Appendix Z (, which offers emergency preparedness guidelines for all providers.

For you hospital leaders, "The Joint Commission's Electronic Accreditation & Certification Manuals," which includes all of the standards and requirements for TJC accreditation and certification, is likely your best bet. For a fee, you can download it here:

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