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Archive March 2020 XXI, No. 3

Don't Sweat Accreditation Surveys

Planning and practice will have you prepared instead of panicked when surveyors come calling.

Jared Bilski

BIO

TAKE IT IN STRIDE
Heath DeHaan, Metro Health OAM Surgery Center
TAKE IT IN STRIDE It's critical to receive feedback without getting overly defensive because, at the end of the day, you and your surveyor have the same end goal — ensuring patients receive the best care possible.

You can look at accreditation surveys as white glove inspections designed to ding your deficiencies or as opportunities for learning and growth. To help you take a more positive and proactive approach to the process, we sought advice from a group of administrators who have just wrapped up their facility's accreditation renewal or are currently in the thick of the preparation process. Their insights will have you ready to greet surveyors with calm, cool confidence.

Getting a head start

The more time you can allocate to planning for a surveyor's visit, the better off you'll be. "Preparation for a survey should start the day after the previous survey ends," says James Elledge, RN, administrator and director of surgical services at McGee Eye Surgery Center, an affiliate of the Dean McGee Eye Institute in Oklahoma City, Okla., and a former surveyor. "This is when the feedback from the surveyor is still fresh, and you've not only gleaned any deficiencies in your facility's processes, you're also acutely aware of insufficiencies in your preparation."

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