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Archive March 2019 XX, No. 3

11 Patient Communication Apps

From chatbot-powered pre-op text messaging to AI-driven recovery plans, technology is transforming the patient experience.

Jared Bilski


Here's a look at 11 surgical apps that let you text your patients personalized pre-op alerts, post-op reminders and much more — without anybody at your busy facility having to pick up a phone. Don't worry: You don't have to be tech-savvy to become a lean, mean texting machine. OSM

FYI: Send patients' family and friends real-time texts, photos and videos straight from the OR to the waiting room with EASE (Electronic Access Surgery Events). Just like Snapchat, after 60 seconds the HIPAA-compliant updates disappear. You can send updates during or after surgery — without ever leaving the OR.



FYI: Medtel gives the information an EMR cannot — and it does so via smartphone, laptop, pad or desktop. Medtel customizes surgical booking sheets by surgical discipline (ortho, spine, bariatric, etc.) and embeds providers' specific surgical guidelines, notification protocols, implant-selection guidelines — details like use of the Interbody: Altus Spine — Suzuka PEEK IBF System for cervical procedures — and facility-specific equipment needs into its rules-based engine, and pushes that info back out to staff electronically. This connects the entire surgical team with up-to-the-minute information and helps mitigate potential clinical and financial risks of a procedure while ensuring patients' needs are met.

FYI: MyCareText keeps it simple, offering a basic text-messaging app for facilities to communicate with patients. Patients receive texts about the confusing aspects of a procedure right on their cellphones. Patients and family members don't have to join a portal or download an app, they simply provide the facility with a number, authorize receiving HIPAA-compliant texts and stay updated.




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