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Video: Toyota Helps Overhaul California Hospital

'What on earth does making cars have to do with hospitals and health care?'

Published: March 22, 2016

IMPROVE EFFICIENCY What could your facility learn from Toyota?

A public hospital in California learned how to improve its surgical process from an unlikely source: Toyota.

The surgical wait list at Harbor-UCLA Medical Center was hundreds of patients long. Patients had to wait for months for surgery. In the process, some were going blind.

As you'll see in this video, the hospital partnered with Toyota and adapted the car maker's production system to surgery, changing how they store equipment, schedule surgeries and discharge patients. As a result, more patients can be treated in the OR each day.

"People ask all of the time, 'What on earth does making cars have to do with hospitals and health care?'" says Susan Black, RN, MSN, chief quality officer at Harbor-UCLA Medical Center, in the video. "Hospitals and health systems are looking to the Toyota production system to improve, and we reached out to them."

Kendal Gapinski


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