RECOGNITION AND REWARD
Share Compliments (and Maybe Cash)
Three days a week in our morning huddle, I share a compliment about a staff member. It could be something I've read in a patient's satisfaction survey, heard in a conversation with a surgeon or picked up from another of our employees. After presenting the positive feedback, the employee who's been recognized gets a $1 lottery scratch-off card. It's a small reward, but our employees enjoy the recognition. And sometimes the card's a winner!
Patty Andrews, RN, BSN, MHA, CNOR
Torrance (Calif.) Memorial Medical Center