Archive June 2014 XV, No. 6

Ideas That Work: Recognition And Reward

Share Compliments (and Maybe Cash)

lottery scratch ticket WIN-WIN? Reward staff who go above and beyond with a lottery scratch ticket.

RECOGNITION AND REWARD
Share Compliments (and Maybe Cash)

Three days a week in our morning huddle, I share a compliment about a staff member. It could be something I've read in a patient's satisfaction survey, heard in a conversation with a surgeon or picked up from another of our employees. After presenting the positive feedback, the employee who's been recognized gets a $1 lottery scratch-off card. It's a small reward, but our employees enjoy the recognition. And sometimes the card's a winner!

Patty Andrews, RN, BSN, MHA, CNOR
Torrance (Calif.) Memorial Medical Center
patricia.andrews@tmmc.com

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