Access Now: AORN COVID-19 Clinical Support

Archive November 2019 XX, No. 11

Ideas That Work: Food For Thought

Staff-supplied Snacks Really Satisfy

Beebe Outpatient Surgery Center
GOOD EATS Team members at Beebe Outpatient Surgery Center take turns keeping the waiting room's snack basket filled.

Our surgery center doesn’t have a cafeteria, so family members who were waiting for their loved ones in surgery used to leave if they wanted a quick bite to eat. When surgeons would head out to the waiting room to give updates on patients’ surgeries, family members wouldn’t always be there to hear the news. To keep family members happy and present, we installed a coffeemaker in the waiting room and keep a snack basket filled with treats. Staff members take turns going to local wholesale stores to buy multipacks of crackers, cookies and little cupcakes. When supplies are low, we send out an email to request that someone refills the basket. Sharing the nominal cost to keep snacks on hand is a small price to pay for increasing the satisfaction of our patients’ family members — they appreciate the personal touch of staff supplying the snacks for them — and helping to ensure they’re on site when surgeons need to talk to them.

Quanda Custis-Bozman, RN, MSN, CNOR, RNFA
Beebe Outpatient Surgery Center
Rehoboth Beach, Del.

New to Outpatient Surgery Magazine?
Sign-up to continue reading this article.
Register Now
Have an account? Please log in:
Email Address:
  Remember my login on this computer

advertiser banner

Other Articles That May Interest You

Ideas That Work: 4 Hot Spots in Infection Prevention

Ideas That Work: Live Streaming Surgery

A Live Look in the OR.

Ideas That Work: Virtual Reality Headsets Take Patients to Another Place