Clearing Confusion Over Covered vs. Non-covered Services
It's easy for patients to get confused when you try to collect fees for non-covered and covered services. Wait a minute, if they're covered services, aren't they covered? Well, yes, they are, but they don't cover what your contract with your insurance company requires you to pay for covered services: your copay, deductible and coinsurance.
It gets more confusing when surgeons offer patients femtosecond laser surgery and a premium intraocular lens for, let's say, $3,000 out of pocket, and tell them that "everything else is covered." Not exactly. Patients are still responsible to pay the facility for covered services. In addition to having surgeons complete this letter and give it to their patients when they are booked, we notify patients of the amount due at check-in 72 hours in advance of their surgery.