Archive May 2019 XX, No. 5

Ideas That Work: Animated Discharge Instructional Videos

NO NEED TO READ
Signature Healthcare Brockton Hospital
NO NEED TO READ Animated videos make discharge instructions less confusing and overwhelming for patients at Brockton Hospital.

If given a choice, patients would much prefer to get their post-op care instructions by watching a 1-minute video on a tablet in PACU rather than reading a packet of papers at home. They're also more likely to comprehend and comply with those instructions. We know from experience.

Since last summer, our patients have been receiving their post-op instructions from a friendly avatar who stars in animated videos that they view in the recovery room. Patients can stop and start the videos at their leisure. Their families can view them as well. It's been a huge success, especially for our patients who don't speak fluent English.

There’s even a test that’s administered both before and after the videos, which are produced by Larissa Technologies (larissatech.com), an MIT-affiliated startup that “engages with your target audience to help them navigate confusing instructions and improves outcomes for all.”

We can change the content of the video any time through the web. If we find it’s better to change the dressing after 7 days instead of 10, it’s only a couple clicks, and the change is made instantly.

Right now, we’re just using a video on wound care for joint replacement patients, but we plan to expand the post-op videos to other procedures and offer it in different languages.

Melissa Killham, RN, BSN
Signature Healthcare Brockton (Mass.) Hospital
mkillham@signature-healthcare.org

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