Accreditation Quiz Game Helped Us Ace Our Survey
Accreditation surveys are always a challenge, especially when it's tough to get staff members to focus on all the pieces they need to know. Fortunately, I've figured out a way to help us sail through them with high marks.
I had always given staff members handouts with various tips and policies when we had a survey upcoming. But it was pretty clear they weren't really reading them. Whenever the time came to actually discuss them in staff meetings, I seemed to be the only one doing any discussing.
Figuring a carrot would work better than a stick, I decided to make a constructive game out of it. I assigned everyone a partner and began asking survey-related questions from the handouts at every meeting, with each question valued at a theoretical dollar figure. Then I awarded tokens corresponding with the various dollar amounts to each pair that wrote down the correct answer. I also changed the teams every week, so no one could just depend on his or her partner to have all the right answers.
After 5 weeks, I let the top 3 teams "shop" for prizes like gift cards, a paid day off, a half-day off, extra time for lunch and other small gifts each valued at a specific amount.
It was well worth it. People suddenly got very interested, and not only did we get a perfect score on our most recent survey, we also aced a surprise CMS survey a short time later.