Surgical team members who undergo structured communication training and use safety checklists are less likely to commit errors in the OR, according to a study in the December 2012 issue of the Journal of the American College of Surgeons.
In a review of more than more than 300 procedures performed at St. Francis Hospital and Medical Center in Hartford, Conn., lead author Lindsay Bliss, MD, general surgery resident at the University of Connecticut Health Center in Farmington, discovered 30-day complication rates dropped from 16% to 8% when surgical team members underwent communication training and used safety checklists.
That checklists help avoid adverse events isn't new, but this is the first study to discover checklists used in conjunction with communication training curbed such complications as SSIs, blood clots and UTIs, says Dr. Bliss.
Requiring pre-op nurses, circulators, surgical techs, OR nurses and recovery room RNs to undergo classes on improving communication skills helps them have productive conversations with other team members when things don't go according to plan, says Scott Ellner, DO, FACS, assistant professor of surgery at the UConn School of Medicine and director of surgical quality at St. Francis. The communication training involved in this study included sessions on, for example, how to effectively interact with introverts and extroverts on surgical teams.
"Improving patient safety and outcomes using a cost-effective tool was the main motivation for this work," says Dr. Bliss. "Surgeons alter practice patterns based on data, and this study provides concrete evidence of the impact team communication training and a safety checklist can have on patient outcomes."
Daniel Cook
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