Not only can e-mail eliminate the scourge of phone tag, it may also improve communication between nervous patients and their surgeons in the days before surgery. Australian researchers report in the February issue of the Archives of Surgery that patients are more than twice as likely to initiate communication with their surgeon if they are given the surgeon's e-mail address along with their pre-surgical information.
Researchers at the University of Sydney studied 100 patients scheduled for elective thyroid or parathyroid surgery. Half were given the surgeon's e-mail address, phone number, fax number and mailing address as part of the pre-surgical literature. The other half was given the same information, minus the e-mail address.
Overall, 26 of the 100 patients contacted their surgeons before or after the procedure - 19 from the e-mail address group and seven from the other group. In total, 22 of the patients who communicated with their surgeons sent e-mail messages: 18 from the first group and four from the second, who had found the surgeons' e-mail addresses through other means.
While physicians regularly use e-mail to communicate with colleagues, physician-patient e-mails remain controversial due to potential privacy, legal and ethical concerns, researchers note. Few guidelines exist for its use at present. When used properly - it should never be used to deliver bad news, for instance - e-mail can allow thoughtful responses from physicians without interrupting their routines, as the telephone can. "E-mail's promise for improving the delivery for health care remains largely untapped," they write.
Kent Steinriede |