Our annual look at the odd and unusual things that surveyors cited surgical facilities for.
Dan O'Connor, Editor-in-Chief
The best accreditation surveyors are helpful, fair and professional. They're thorough but reasonable, and offer constructive comments. The worst are nitpickers who focus on the trivial, whose findings make you roll your eyes, shake your head and shrug your shoulders. Like the surveyor who notes a few strands of hair sticking out of the circulator's hat and cites your facility for a breach in infection control. Like the surveyor who insists that you put an extra illuminated exit light at the end of a hallway that points to the left when there is no other way to go but left. Or like the surveyor who dings you for not labeling the basin of saline on the back table. These are actual dings from actual surveys shared by your actual colleagues. Yes, sometimes it feels as if surveyors have got to write you up for something. Right, Kim Mills, RN?
Roof pollen and protruding pictures
Ms. Mills is the nurse manager of the Western Maryland Health System in Cumberland, Md. Her most recent survey experience was laughably bad. "Pickiest people I've ever seen," she says of the 7 surveyors who camped out at her facility for 5 days in May. "It was awful, the worst we've ever had. We did fine, but it was a horrific experience."
How bad was it? One surveyor noted that there was excessive pollen on the rooftop. "When he said that, I wanted to shove him off the roof," jokes Ms. Mills. "Are you kidding me? We dared him to cite us for that. We told him to come back in December and there'd be no pollen up there." It's become a running joke among the OR staff: "Anybody been up on the rooftop to check the pollen lately?"
Another surveyor complained that artwork adorning the walls in the hallways obstructed patient stretcher flow. "They don't even stick out as far as the guardrails," says Ms. Mills of the canvas-wrapped pieces of art. "The pictures weren't dusty or dirty, and there was no glass. We eventually had that overturned."
Then there was the surveyor who wanted a sign acknowledging the facility's security cameras. Not just 1 sign, but one where every camera was located. "That makes no sense to me," she says.
accreditation dings, surveyors, surgical facilities... show all keywords
accreditation dings, surveyors, surgical facilities
© Copyright Herrin Publishing Partners LP. REPRODUCTION OF THIS COPYRIGHTED CONTENT IS STRICTLY PROHIBITED. We encourage LINKING to this content; view our linking policy here.