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Digital Issues

Archive >  March, 2012 XIII, No. 3

Safety

For Safety's Sake, Cherish Patient Complaints

Lisa Burry, RN, BSN

Looking for a surefire way to improve patient safety? Spend some time reviewing patient satisfaction surveys and notes from post-op phone calls. It's there where you'll find the clues about safety lapses that need fixing in your facility.

 
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