Vol. XIII, No. 3Archive > March, 2012

Safety

For Safety's Sake, Cherish Patient Complaints

Lisa Burry, RN, BSN

Looking for a surefire way to improve patient safety? Spend some time reviewing patient satisfaction surveys and notes from post-op phone calls. It's there where you'll find the clues about safety lapses that need fixing in your facility.

 
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Determine; Don't; It's; Make; Monitoring; PACU; Place; Put; Review; Spend; You'll; accepted; added; adding; address; addressed; adverse; alert; allergies; alleviate; amazed; anesthesia; assisting; assurance; attempt; avoid; biggest; binder; block; block-related; board; bother; brochures; call; can't; case; center's; charge; clues; collect; comfortable; commented; comments; committed; completing; complications; concerns; confident; connect; consistent; contact; copies; created; dangerous; day; deep; detailed; didn't; educational; effective; efforts; emphasize; encouraged; ensuring; enter; envelopes; event; excessive; expect; experienced; facility; feedback; feel; find; fixing; focus; follow-up; following-up; forms; gathered; give; headaches; high; high-quality; home; identified; identify; importance; impossible-to-ignore; improve; in-depth; industry; information; instructions; invaluable; involved; issues; knee-jerk; lapses; learn; lounge; make; making; manager; mark; members; minor; mistakes; nausea; nerve; notes; nurse; occurrence; online; outcomes; pain; pass; passes”; patient; phone; physicians; policies; post-op; postage-paid; potential; potentially; pre-op; prevent; previously; provide; providers; providing; quality; questions; ramp; rate; reach; reactions; read; received; recognize; regional; regional-related; regular; related; repeat; responsible; returned; revealed; reviewing; safety; satisfaction; schedulers; secure; seemingly; sensitivities; sentinel; severe; share; sheets; solve; sometimes-forgotten; specific; spinal; staff; standard; stay; stop; surefire; surgeon; surgery; surgical; surveys; tape; that's; thought; thrombosis; time; told; tools; tracking; trusted; type; unable; unknown; update; vein; we'd; we've; who's; whomever; wished; you'll; you're; —; “boarding
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Imaging

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