2011 OR Excellence Awards

AAAHC; ACTION A Surgical Center Designed Patient Satisfaction; ACTION Behind-the-Scenes Business The Lakeland; ACTION Enlisting Eyes; ACTION Staff Leads Charge; ASC; ASC. Each; ASC's IV; ASCs; Achieving; Administering; Administrator; Ambulatory Surgery Center; Ambulatory Surgery Center Association's; April; Association's; BS Clinical Manager Mary Olsen, RN PACU Charge Nurse Pain Management Mackinaw Surgery Center Saginaw, Mich. Steve Corl, BSN Administrator Financial Management Gloucester County Surgery Center; BSN Administrator Financial Management Gloucester County Surgery Center; BSN Quality Improvement; BSN, CNOR Administrative Director Infection Prevention Martha Jefferson Outpatient Surgery Center Charlottesville, Va. Margaret S. Lebo, RN, BSN Quality Improvement; Bernard Patient Satisfaction Every; Bernard SSI Prevention At Martha Jefferson Outpatient Surgery Center; Bernard OR EXCELLENCE ACTION Behind-the-Scenes Business The Lakeland; Bernard OR EXCELLENCE ACTION Enlisting Eyes; Bohnoff; Bozeman; Business The Lakeland; CMS; CNOR Administrative Director Infection Prevention Martha Jefferson Outpatient Surgery Center Charlottesville, Va. Margaret S. Lebo, RN, BSN Quality Improvement; CPA, Lakeland's; CST Staff Safety Coach Patient Satisfaction Surgical Center; Care Improvement Project; Center; Center Charlottesville, Va. Margaret S. Lebo, RN, BSN Quality Improvement; Center Mullica Hill, N.J. Diana Grasso, RN, BSN, CNOR Administrative Director Infection Prevention Martha Jefferson Outpatient Surgery Center Charlottesville, Va. Margaret S. Lebo, RN, BSN Quality Improvement; Center Saginaw, Mich. Steve Corl, BSN Administrator Financial Management Gloucester County Surgery Center; Center Association's; Center Designed Patient Satisfaction; Charge; Charge Nurse Pain Management Mackinaw Surgery Center Saginaw, Mich. Steve Corl, BSN Administrator Financial Management Gloucester County Surgery Center; Coach Patient Satisfaction Surgical Center; Communicate; Control You; Control Program Staff; Control Vigilance The; Cook; Cook Pain Control You; Cook OR EXCELLENCE ACTION Staff Leads Charge; Corl, BSN Administrator Financial Management Gloucester County Surgery Center; Corl. Moving; Corl. Patients; County Surgery Center; County Surgery Center Mullica Hill, N.J. Diana Grasso, RN, BSN, CNOR Administrative Director Infection Prevention Martha Jefferson Outpatient Surgery Center Charlottesville, Va. Margaret S. Lebo, RN, BSN Quality Improvement; Dan O'Connor Patient Safety Pay; Dan O'Connor OR EXCELLENCE ACTION A Surgical Center Designed Patient Satisfaction; Daniel Cook; Daniel Cook Pain Control You; Daniel Cook OR EXCELLENCE ACTION Staff Leads Charge; David Bernard Patient Satisfaction Every; David Bernard SSI Prevention At Martha Jefferson Outpatient Surgery Center; David Bernard OR EXCELLENCE ACTION Behind-the-Scenes Business The Lakeland; David Bernard OR EXCELLENCE ACTION Enlisting Eyes; Deaconess Hospital Bozeman, Mont. Sara Mitchell, CST Staff Safety Coach Patient Satisfaction Surgical Center; Dearborn; December; Demerol; Depending; Designed Patient Satisfaction; Diagnostic Center; Diane Lulic, RN, High Pointe's; Dilaudid; Director Infection Prevention Martha Jefferson Outpatient Surgery Center Charlottesville, Va. Margaret S. Lebo, RN, BSN Quality Improvement; Discharge; Dormitorio, RN, BS Clinical Manager Mary Olsen, RN PACU Charge Nurse Pain Management Mackinaw Surgery Center Saginaw, Mich. Steve Corl, BSN Administrator Financial Management Gloucester County Surgery Center; Dr. Bohnoff; DuPage Medical Group; DuPage Medical Group Lombard, Ill. Dawn Dormitorio, RN, BS Clinical Manager Mary Olsen, RN PACU Charge Nurse Pain Management Mackinaw Surgery Center Saginaw, Mich. Steve Corl, BSN Administrator Financial Management Gloucester County Surgery Center; EXCELLENCE ACTION A Surgical Center Designed Patient Satisfaction; EXCELLENCE ACTION Behind-the-Scenes Business The Lakeland; EXCELLENCE ACTION Enlisting Eyes; EXCELLENCE ACTION Staff Leads Charge; Editors; Etch-a-Sketch. Older; Eyes; February; Gloucester County Surgery Center; Grasso; Grasso, RN, BSN, CNOR Administrative Director Infection Prevention Martha Jefferson Outpatient Surgery Center Charlottesville, Va. Margaret S. Lebo, RN, BSN Quality Improvement; Grasso. The; Grasso's; Group; Group Lombard, Ill. Dawn Dormitorio, RN, BS Clinical Manager Mary Olsen, RN PACU Charge Nurse Pain Management Mackinaw Surgery Center Saginaw, Mich. Steve Corl, BSN Administrator Financial Management Gloucester County Surgery Center; High; High Pointe Surgery Center; High Pointe's; Hill, N.J. Diana Grasso, RN, BSN, CNOR Administrative Director Infection Prevention Martha Jefferson Outpatient Surgery Center Charlottesville, Va. Margaret S. Lebo, RN, BSN Quality Improvement; Hospital; Hospital Bozeman, Mont. Sara Mitchell, CST Staff Safety Coach Patient Satisfaction Surgical Center; Hours; II; IV; Ill. Dawn Dormitorio, RN, BS Clinical Manager Mary Olsen, RN PACU Charge Nurse Pain Management Mackinaw Surgery Center Saginaw, Mich. Steve Corl, BSN Administrator Financial Management Gloucester County Surgery Center; Impervious; Improvement; Improvement Project; Improving Pain Control Program Staff; Infection Control Vigilance The; Infection Prevention Specialist Patient Safety Bozeman Deaconess Hospital Bozeman, Mont. Sara Mitchell, CST Staff Safety Coach Patient Satisfaction Surgical Center; Jefferson; Jefferson Outpatient Surgery Center; Jefferson Outpatient Surgery Center Charlottesville, Va. Margaret S. Lebo, RN, BSN Quality Improvement; Jefferson's; LCD; Lakeland; Lakeland's; Leads Charge; Lebo, RN, BSN Quality Improvement; Lortab. Zeroing; Lulic; Lulic, RN, High Pointe's; Lulic. Nurses; MBA, CPA, Lakeland's; Mackinaw; Mackinaw Surgery Center; Mackinaw's; Magazine Financial Management Gloucester County Surgery Center Mullica Hill, N.J. Diana Grasso, RN, BSN, CNOR Administrative Director Infection Prevention Martha Jefferson Outpatient Surgery Center Charlottesville, Va. Margaret S. Lebo, RN, BSN Quality Improvement; Make; Management; Management Gloucester County Surgery Center; Management Gloucester County Surgery Center Mullica Hill, N.J. Diana Grasso, RN, BSN, CNOR Administrative Director Infection Prevention Martha Jefferson Outpatient Surgery Center Charlottesville, Va. Margaret S. Lebo, RN, BSN Quality Improvement; Management Mackinaw Surgery Center Saginaw, Mich. Steve Corl, BSN Administrator Financial Management Gloucester County Surgery Center; Manager Mary Olsen, RN PACU Charge Nurse Pain Management Mackinaw Surgery Center Saginaw, Mich. Steve Corl, BSN Administrator Financial Management Gloucester County Surgery Center; March; Martha Jefferson Outpatient Surgery Center; Martha Jefferson's; Medical Group; Medical Group Lombard, Ill. Dawn Dormitorio, RN, BS Clinical Manager Mary Olsen, RN PACU Charge Nurse Pain Management Mackinaw Surgery Center Saginaw, Mich. Steve Corl, BSN Administrator Financial Management Gloucester County Surgery Center; Medicare; Mich. Steve Corl, BSN Administrator Financial Management Gloucester County Surgery Center; Mich. Mackinaw's; Mind Penn SurgiCentre; Mitchell, CST Staff Safety Coach Patient Satisfaction Surgical Center; Mont. Sara Mitchell, CST Staff Safety Coach Patient Satisfaction Surgical Center; Monthly; Motrin; Mr. Corl. Moving; Mr. Corl. Patients; Ms. Grasso; Ms. Grasso. The; Ms. Grasso's; Ms. Lulic; Ms. Lulic. Nurses; Ms. Olsen; Ms. Prister. What; Ms. Prister's; Ms. Rose; Ms. Sheipline; N.J. Diana Grasso, RN, BSN, CNOR Administrative Director Infection Prevention Martha Jefferson Outpatient Surgery Center Charlottesville, Va. Margaret S. Lebo, RN, BSN Quality Improvement; Nurse Pain Management Mackinaw Surgery Center Saginaw, Mich. Steve Corl, BSN Administrator Financial Management Gloucester County Surgery Center; Nurses; ORs; O'Connor Patient Safety Pay; O'Connor OR EXCELLENCE ACTION A Surgical Center Designed Patient Satisfaction; Older; Olsen; Olsen, RN PACU Charge Nurse Pain Management Mackinaw Surgery Center Saginaw, Mich. Steve Corl, BSN Administrator Financial Management Gloucester County Surgery Center; Orthopedic; Outpatient Surgery Center; Outpatient Surgery Center Charlottesville, Va. Margaret S. Lebo, RN, BSN Quality Improvement; Outpatient Surgery Magazine Financial Management Gloucester County Surgery Center Mullica Hill, N.J. Diana Grasso, RN, BSN, CNOR Administrative Director Infection Prevention Martha Jefferson Outpatient Surgery Center Charlottesville, Va. Margaret S. Lebo, RN, BSN Quality Improvement; PACU; Pain Control Program Staff; Patient Satisfaction; Patients; Pennsylvania. Design. SurgiCentre; People; Per-diem; Phase II; Pointe; Pointe Surgery Center; Pointe's; Pre-op; Prevention At Martha Jefferson Outpatient Surgery Center; Prevention Martha Jefferson Outpatient Surgery Center Charlottesville, Va. Margaret S. Lebo, RN, BSN Quality Improvement; Prevention Specialist Patient Safety Bozeman Deaconess Hospital Bozeman, Mont. Sara Mitchell, CST Staff Safety Coach Patient Satisfaction Surgical Center; Prister. What; Prister's; Program Staff; Project; QI; RN PACU Charge Nurse Pain Management Mackinaw Surgery Center Saginaw, Mich. Steve Corl, BSN Administrator Financial Management Gloucester County Surgery Center; RN, BS Clinical Manager Mary Olsen, RN PACU Charge Nurse Pain Management Mackinaw Surgery Center Saginaw, Mich. Steve Corl, BSN Administrator Financial Management Gloucester County Surgery Center; RN, BSN Quality Improvement; RN, BSN, CNOR Administrative Director Infection Prevention Martha Jefferson Outpatient Surgery Center Charlottesville, Va. Margaret S. Lebo, RN, BSN Quality Improvement; RN, High Pointe's; Rose; Rose, MBA, CPA, Lakeland's; S. Lebo, RN, BSN Quality Improvement; SCIP; SSI; Safety; Safety Bozeman Deaconess Hospital Bozeman, Mont. Sara Mitchell, CST Staff Safety Coach Patient Satisfaction Surgical Center; Safety Pay; Safety Coach Patient Satisfaction Surgical Center; Saginaw, Mich. Mackinaw's; Satisfaction; Satisfaction Every; Satisfaction Surgical Center; Sheipline; Speak; Speaking; Specialist Patient Safety Bozeman Deaconess Hospital Bozeman, Mont. Sara Mitchell, CST Staff Safety Coach Patient Satisfaction Surgical Center; Staff; Strong; Surgery Center; Surgery Center Charlottesville, Va. Margaret S. Lebo, RN, BSN Quality Improvement; Surgery Center Mullica Hill, N.J. Diana Grasso, RN, BSN, CNOR Administrative Director Infection Prevention Martha Jefferson Outpatient Surgery Center Charlottesville, Va. Margaret S. Lebo, RN, BSN Quality Improvement; Surgery Center Saginaw, Mich. Steve Corl, BSN Administrator Financial Management Gloucester County Surgery Center; Surgery Center Association's; Surgery Magazine Financial Management Gloucester County Surgery Center Mullica Hill, N.J. Diana Grasso, RN, BSN, CNOR Administrative Director Infection Prevention Martha Jefferson Outpatient Surgery Center Charlottesville, Va. Margaret S. Lebo, RN, BSN Quality Improvement; SurgiCentre; Surgical; Surgical Care Improvement Project; Surgical Center; Surgical Center Designed Patient Satisfaction; Thank-you; That's; There's; They'd; They're; Tracy Rose, MBA, CPA, Lakeland's; University; Va. Margaret S. Lebo, RN, BSN Quality Improvement; Vigilance The; Warming. ASC; Wendy; Wooster Ambulatory Surgery Center; Work; Zeroing; aboard; about,”; absorb; acceptable; accessible; accounting; accurate; actions; actively; adapt; adapting; add; addition; addressed; addressing; adds; adequate; administer; administered; administration; administrative; administrator; admissions; admit; admitted; advance; advocate; afterward,”; aggressive; aims; alert; alike; allergies; alleviates; amounts; and/or; anesthesia; anesthesiologist; annual; antibiotic; antibiotic-associated; antibiotics; anticipated; anxiety; appreciation; approach; approaches,”; approval; area; aren't; arrive; asked; asks; assess; assessment; assigned; assisted; attacking; attempts; attention; attract; attribute; audit; automate; average; avoid; awake; bad; bag; bar-coding; based; basis; bays; bear; bedside; began; behaviors; belt; benchmark; beneficial; benefit; better,”; billing; bit; blankets; block; block's; board.”; body's; box.”; breakthrough; bringing; broadened; brought; budget; build; busiest; business; busy; buys; calculate; call; called; calls; can't; candidates; capital; capture; capturing; car,”; card; care; care,”; cared; carefully; cart; carveouts; case; case-costing; cases; catch; categories; celebrating; celebration; center; center's; centers; certification; challenging; change; charge; chart; checklist; checklists; choices; choosing; circulating; cliché; clinical; clock; coaches; coding; collaborates; collaboration; coloring; comfort; coming; comments; committee; common; companies; comparing; compelling; complained; complaints; complete; complex; compliance; compliance.”; compliment; comprehend; comprehensive; concentration; concern; concluded; conducted; conducting; conducts; confirmed; congratulate; consignment; consistency,”; consistently; consolidated; constant; consulting; consumer's; contact; continue; continuum; contracts; contributed; control; controlling; controls; cooperation; correct; corrective; cost; cost-cutting; cost-effective; cost-saving; costs; costs,”; couldn't; credentialed; criteria; cueing; culture; curtains; cut; cutting; daily; data; day; day,”; day's; days; debt; decrease; decreases; decreasing; dedicated; dedication; definite; delay; delivered; delivering; delivery; demands; dent; department; departments; designed; desired; desk; detail; detailed; determine; devastating; develop; developed; dictate; didn't; difficult; diligence; diminished,”; directives; directly; director; discharge; discomfort; discover; discuss; discussed; discusses; discussions; dissatisfied; distributor's; dizziness; dizzy; document; documenting; don't; done.”; door; dose; down,”; drink; drives; drugs; due; earlier; early; easier; educational; effect; effective; efficacy; efficiency; effort; elect; elevation; elevator; eliminate; emerged; employee; encourage; enjoy; enjoying; enlists; ensure; ensures; entire; environmental; environments; equipment; error; essential; establishing; evaluated; evaluating; event; everyday; executive; exhibited; existing; expand; expect; expectations; expenditures; experience; experience,”; experienced; experiences; experiencing; explains; expressed; extend; extra; eye; faced; faces; facilities; facility; facility-wide; facility's; factor; failed; fairly; familiar; families; family; family,”; fear; features; fed; fee; feel; feeling; fentanyl; figure; fill; filled; final; financial; financially; finest; firm; first-case; fiscal; fit; floors; fluoroquinolone; focuses; follow; follow-up; footing; form; formed; foul; frame; front; front-desk; full; full-time; fully-stocked; gaps; gave; generally; give; giving; glass; glossy; gluten-free; goal; goals,”; going-out-of-your-way; good; gown; great; greater; group; guidelines; habits; habits,”; had,”; hall; hand; handle; happy; health; healthcare; heard; helped; helps; hernia; high; higher-priced; hit,'”; home; hospital; hospital's; hospitals; hour; hows; huddle; huge; hugely; hung; identified; identify; imagine; immediately; imperfect; implant; implementation; implemented; implementing; important; improve; improvement; improvements; improving; incision; include; including; increase; increasing; incredible; indicating; inexact; infection; infections; influence; informed; infrequent; infusion; initial; initiated; initiative; injections; inside; inspection; install; instruct; instrument; intense; interested; internal; intervention; interviewed; intramuscular; inventory; invested; investing; investments; involve; involves; isn't; issue; it?”; it's; join; joint; key; kids; kind; kitchen; knew; knowing; knowledge; label; lack; lap; large; latex; laundry; lead; leaders; leadership; learn; learned; learning; leave; led; length; lessons; letter; letting; level; levels.”; light-schedule; limited; line; linger; list; load,”; local; log; long; long-term; longer; looked; lot; lounge; loved; loving; low; lower; lowered; loyal; made; mails; maintain; maintained; major; make; man-hour; manage; manageable; managed; management; manager; mark; marking; match; matches; materials; means; measure; medication; meet; meeting; meets; member; mentioned; methods; middle; minimize; minutes; missed; mobile; modeled; moderate; moment; monitoring; month; monthly; months; morning; move; moving; multi-disciplinary; multi-specialty; narcotic; national; near-misses; needed; negotiating; nerve; net; networking; newly; niceties; night; notice; notify; nurse; nurses; nursing; obstacle; occasion; occurrence; odor; offered; office; on-time; one-time; onset; open; opened; operated; operational; operations; opportunity; options; oral; order; ordered; ordering; orders; organized; outline; outstanding; overnight; pagers; paid; pain; pain-control; pain-free; painful; paperwork; par; parking; part; participants; participated; past; path; patient; patient's; patients; pay; payments; payroll; pediatric; peers; people; people-person; per-diem; percentage; perform; performed; perioperative; person; personal; personnel; pharmaceutical; pharmacy; phone; physician-owned; physician's; physicians; place; plan's; planning; played; pocket; point; policy; poring; positive; possibility; post-op; post-operative; posters; potential; potentially; practically; practice; praise; pre-op; pre-op/PACU; pre-operative; pre-operatively,”; pre-surgical; predictor; preferred; prepare; prescriptions; presence; presenting; prevent; prevention; preview; pricing; primary; prior; privacy; privacy-controlled; privileged; proactive; procedure; procedures; process; processes; profession; professionals; profit; profitability; program; program's; promotes; promoting; prophylactic; protect; protective; protocol; protocols; proud; proved; provide; prudent; pruning; publicize; pulled; pumping; purchases; put; quality; quarterly; questioning; random; range; rare; rate; rates; ratios; re-negotiated; readying; realistic; reality,”; realized; reassured; receive; recent; recently; reception; receptionist; recipients; recommended; recommends; record; recording; recovering; recovery; recruiting; reduce; reduction; regimen; registers; registration; regulatory; reimbursed; reimbursement; rein; relief; remain; remained; reminds; rent; rep; repair; repeat; repeated; reported; reporting; reports; represents; reprocessing; require; requires; resolved; respect; response; responsibility; responsible; rests; result; resulting; results; retaliation; revamp; review; reviewed; reviews; revisits; reward; ride; risen; risk; role; rose; rounds; rounds,”; routine; sacrifice; sacrificing; safe; safety; safety,”; safety-related; sailing; saluting; satisfaction; satisfied; satisfier,”; satisfy; saved; saves; schedule; scheduled; schedules; scheduling; score; screens; scrutinized; seated; seating; sections; secure; seek; sees; selection; seriously,”; service; service,”; services; set; shared; shortfall; show; showed; significantly; signs; site; situation,”; sleepiness; sleepy; sluggish; small; smoothly; snack; solid; solution; solve; sound; speak; special; specialties; specific; specifically; spending; staff; staff,”; staff-generated; staffing; stage; standard; standardized; stands; start; started; starting; starts; state; stay; steadily; step; steps; stop; stressful; stretcher; strive; stuck; submit; successes; successful; sufficiently; summer; supply; supports; surgeon; surgeons'.”; surgeries; surgeries,”; surgery; surgery's; surgical; surprises; survey; survive,”; switching; symptoms; system; tailor; taking; targeted; task; tasked; tasks; team; teams; team”; tech; technology; techs; teddy; televisions; thank-you; that's; them,”; there's; they'd; they'll; they're; they've; thing,”; things; tight; time; time,”; time-consuming; time-out; times; time”; tissue; tolerance; tool; top; tote; tough; tourniquet; track; tracked; tracking; transport; travel; treat; treated; treating; trickles; trim; turn; type; typical; ultimate; undergo; understand; unnoticed; unpleasant; unpredictability; upgrading; upsetting; urgent; user-friendly; utilize; vancomycin; varied; vendor; venture; verifies; viewpoints; virtually; volume; wagon; wait; waiting; walk; walled; warmed; warming; wasn't; watch; water; ways; we'd; we'll; whatsoever,”; wheeled; wheels; whichever; who'd; whys; wind; window; winner; wise; won't; woods; work; work,”; worked; workers; workplace; works; worksheet; worse; worth; wound; wrangle; written; year; year's; years; you'll; you're; —; ‘Everyone; “A; “All; “Anybody; “But; “By; “During; “Educating; “Every; “I; “In; “It; “It's; “Narrowing; “Not; “Our; “People; “Rather; “Sharing; “Since; “So; “That; “The; “There; “These; “They; “They'd; “This; “Those; “We; “We'll; “We've; “Without; “You; “but; “conscious; “pain; “we