Instead of your nurses spending an average of 20 to 30 minutes per patient collecting data during pre-op phone interviews, now patients can do the work themselves from the comfort of their keyboards. A growing number of online patient registration services (see product roundup on page 21) let your patients log onto a secure website on their own time, days in advance of their scheduled procedures, to fill out their personal information, medical history and other relevant data. No more playing phone tag, no more paying overtime and additional staff to complete calls and, perhaps most significantly, no more postponing cases because of some last-minute revelation.
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