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Outpatient Surgery E-Weekly

Contact Congress Over Drug Shortage Issues

A Kentucky congressman is urging surgical facilities to contact their members of Congress and request that they sign his letter demanding changes to...

N.J. Posts ASC Inspection Reports Online

State and federal inspection reports of New Jersey's ASCs are now available online, giving patients an opportunity to make more informed choices abo...

Are Opioids Necessary?

While it's not always practical, or even possible, to eliminate opioids from your post-op pain management regiment, reducing their use in favor of n...

Archive > January, 2010 Vol. XI, No. 1

Staffing

Don't Let Bad Apples Spoil Your Bunch

Raleigh Seay, PhD

There's no getting around it: At some point you're going to have to manage a difficult employee, someone who negatively impacts the image or services of your facility. How you deal with the inevitable staffing challenge can turn a messy situation into a (mostly) positive outcome. Handle difficult workers by first identifying the cause of their problem behavior.

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