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Outpatient Surgery E-Weekly

Contact Congress Over Drug Shortage Issues

A Kentucky congressman is urging surgical facilities to contact their members of Congress and request that they sign his letter demanding changes to...

N.J. Posts ASC Inspection Reports Online

State and federal inspection reports of New Jersey's ASCs are now available online, giving patients an opportunity to make more informed choices abo...

Are Opioids Necessary?

While it's not always practical, or even possible, to eliminate opioids from your post-op pain management regiment, reducing their use in favor of n...

Archive > July, 2009 Vol. X, No. 7

OR Excellence

What's on Tap at OSM's Fall Conference

Kent Steinriede, Associate Editor

Annoying Complaint? No, It's Critical Feedback
Leaders need to cultivate an environment where everyone, from the cleaning crew to the busiest surgeon, feels empowered to report any problem. Surgery requires teamwork and each member of the team plays a critical role in keeping our patients safe.

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Jane L. Thilo, MD, MS; Beth Bozzelli, RN; Annoying; Annoying Nuisance Complaints; Bozzelli; Bozzelli, RN Director; Breaking; Cards Trust; Chain Brentwood, Tenn. See Ms. Bozzelli; Complaint? No, Critical Feedback Leaders; Complaints; Cost Management HCA Supply Chain Brentwood, Tenn. See Ms. Bozzelli; Critical Feedback Leaders; Dr. Thilo; Efficiency; Encompass Health Bellevue, Wa. See Dr. Thilo; Feedback Leaders; Follow; Health Bellevue, Wa. See Dr. Thilo; L. Thilo, MD, MS Founder, Encompass Health Bellevue, Wa. See Dr. Thilo; MD, MS Founder, Encompass Health Bellevue, Wa. See Dr. ... show all keywords
Jane L. Thilo, MD, MS; Beth Bozzelli, RN; Annoying; Annoying Nuisance Complaints; Bozzelli; Bozzelli, RN Director; Breaking; Cards Trust; Chain Brentwood, Tenn. See Ms. Bozzelli; Complaint? No, Critical Feedback Leaders; Complaints; Cost Management HCA Supply Chain Brentwood, Tenn. See Ms. Bozzelli; Critical Feedback Leaders; Dr. Thilo; Efficiency; Encompass Health Bellevue, Wa. See Dr. Thilo; Feedback Leaders; Follow; Health Bellevue, Wa. See Dr. Thilo; L. Thilo, MD, MS Founder, Encompass Health Bellevue, Wa. See Dr. Thilo; MD, MS Founder, Encompass Health Bellevue, Wa. See Dr. Thilo; MS Founder, Encompass Health Bellevue, Wa. See Dr. Thilo; Management HCA Supply Chain Brentwood, Tenn. See Ms. Bozzelli; Ms. Bozzelli; No, Critical Feedback Leaders; Nuisance Complaints; RN Director; Supply Chain Brentwood, Tenn. See Ms. Bozzelli; Supply Cost Management HCA Supply Chain Brentwood, Tenn. See Ms. Bozzelli; Surgery; Tenn. See Ms. Bozzelli; Thilo; Thilo, MD, MS Founder, Encompass Health Bellevue, Wa. See Dr. Thilo; Wa. See Dr. Thilo; Ways; added; atmosphere; automatically; begin; bone; busiest; card; cards; cases; cleaning; commitment; communicate; communication; conservative; constant; conversations; crew; critical; crucial; cultivate; destroy; detail-oriented; doc; efficiencies; empowered; ensures; ensuring; environment; essential; eventually; expectations; explode; facility; fastest; feel; final; find; forethought; good; high-volume; immediately; impacts; include; input; insignificant; intend; interested; issues; items; keeping; leaders; limited; limiting; linger; longer; maintaining; make; management; managing; member; multiple; names; number; overhaul; patients; people; physician's; physicians; plays; practicing; preference; preparation; procedures; promises; pulled; rage; raises; realistic; report; required; requires; responsible; role; room; set; skills; specific; standardize; start; streamlining; supplies; supply; surgeons; surgical; suture; tackling; task; team; teamwork; techs; things; type; ulcer; unnecessary; unresolved; valuable; weed; workers

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