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Outpatient Surgery E-Weekly

Contact Congress Over Drug Shortage Issues

A Kentucky congressman is urging surgical facilities to contact their members of Congress and request that they sign his letter demanding changes to...

N.J. Posts ASC Inspection Reports Online

State and federal inspection reports of New Jersey's ASCs are now available online, giving patients an opportunity to make more informed choices abo...

Are Opioids Necessary?

While it's not always practical, or even possible, to eliminate opioids from your post-op pain management regiment, reducing their use in favor of n...

Archive > June, 2009 Vol. X, No. 6

What's on Tap at OSM's Fall Conference

Sneak peeks at the talks you'll be talking about.

How to Give Surgeons Great Customer Service
Surgeons perform cases where they feel most comfortable, be it a university medical center, a community hospital or a surgery center. One of the best ways to build your caseload is to make your center a desired location for surgeons. When surgeons don't feel that their needs — or their patients' needs — are being met, they'll go somewhere else. Surgeons are customers with plenty of options. Here are a few customer service issues that transcend every surgical setting.

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Thomas S. Dardarian, DO; Kecia Rardin, RN, CNOR, CASC; Mary Wilson, RN, BSN, CNOR; Daniel K. O'Neill, MD; Amanda Llewellyn, MBA, MHA, FACHE, FAHRMM; Administrator Clinical Operations; Amanda; Ambulatory Services Johns Hopkins Hospital Baltimore, Md. See Ms. Llewellyn; Anesthesia; Anesthesiology New York University School; BIS; BSN, CNOR Clinical Preceptor West Virginia University Hospitals Morgantown, W.Va. See Ms. Wilson; CASC Administrator; CNOR Clinical Preceptor West Virginia University Hospitals Morgantown, W.Va. See Ms. Wilson; CNOR, CASC Administrator; Communication; Conference Sponsore... show all keywords
Thomas S. Dardarian, DO; Kecia Rardin, RN, CNOR, CASC; Mary Wilson, RN, BSN, CNOR; Daniel K. O'Neill, MD; Amanda Llewellyn, MBA, MHA, FACHE, FAHRMM; Administrator Clinical Operations; Amanda; Ambulatory Services Johns Hopkins Hospital Baltimore, Md. See Ms. Llewellyn; Anesthesia; Anesthesiology New York University School; BIS; BSN, CNOR Clinical Preceptor West Virginia University Hospitals Morgantown, W.Va. See Ms. Wilson; CASC Administrator; CNOR Clinical Preceptor West Virginia University Hospitals Morgantown, W.Va. See Ms. Wilson; CNOR, CASC Administrator; Communication; Conference Sponsored; Customer Service Surgeons; DO Suburban OB-GYN Springfield, Pa. See Dr. Dardarian; Dardarian; Dardarian, DO Suburban OB-GYN Springfield, Pa. See Dr. Dardarian; Director; Download; Dr. Dardarian; Dr. O'Neill; Excellence Conference Sponsored; Exotic Insurance Policies Imagine; Expensive Implants; Expired Instruments You; FACHE, FAHRMM Assistant Administrator Clinical Operations; FAHRMM Assistant Administrator Clinical Operations; Finesse Induction Propofol Anesthesia; Fire-retardant; Focus; Francisco Hilton; Francisco! Excellence Conference Sponsored; Fret Expensive Implants; Give Surgeons Great Customer Service Surgeons; Great Customer Service Surgeons; Hilton; Hopkins Hospital Baltimore, Md. See Ms. Llewellyn; Hospital Baltimore, Md. See Ms. Llewellyn; Hospitals Morgantown, W.Va. See Ms. Wilson; IV; Implants; Induction Propofol Anesthesia; Instruments You; Insurance Policies Imagine; K. O'Neill, MD Assistant Professor; Key; Leave; Llewellyn; Llewellyn, MBA, MHA, FACHE, FAHRMM Assistant Administrator Clinical Operations; MBA, MHA, FACHE, FAHRMM Assistant Administrator Clinical Operations; MD Assistant Professor; MHA, FACHE, FAHRMM Assistant Administrator Clinical Operations; Make; Md. See Ms. Llewellyn; Medicine New York, N.Y. See Dr. O'Neill; Ms. Llewellyn; Ms. Rardin; Ms. Wilson; N.Y. See Dr. O'Neill; Nursing Northwest ASC Portland, Ore. See Ms. Rardin; O'Neill; O'Neill, MD Assistant Professor; OB-GYN Springfield, Pa. See Dr. Dardarian; Operations; Ore. See Ms. Rardin; Pa. See Dr. Dardarian; Paid; Paying; Policies Imagine; Preceptor West Virginia University Hospitals Morgantown, W.Va. See Ms. Wilson; Professor; Propofol Anesthesia; RN, BSN, CNOR Clinical Preceptor West Virginia University Hospitals Morgantown, W.Va. See Ms. Wilson; RN, CNOR, CASC Administrator; Rardin; Rardin, RN, CNOR, CASC Administrator; S. Dardarian, DO Suburban OB-GYN Springfield, Pa. See Dr. Dardarian; Safety Surgeons; San Francisco! Excellence Conference Sponsored; School; Service Surgeons; Services Johns Hopkins Hospital Baltimore, Md. See Ms. Llewellyn; Staff; Surgeons; Surgeons Great Customer Service Surgeons; Talk; University Hospitals Morgantown, W.Va. See Ms. Wilson; University School; Virginia University Hospitals Morgantown, W.Va. See Ms. Wilson; W.Va. See Ms. Wilson; Wilson; Wilson, RN, BSN, CNOR Clinical Preceptor West Virginia University Hospitals Morgantown, W.Va. See Ms. Wilson; York University School; York, N.Y. See Dr. O'Neill; age; agree; airway; alleviate; anesthesia; anticipating; apnea; appointment; arrives; arthro-scopy; assigned; attention; attract; authorization; avoid; back; begin; bill; billing; bills; bits; blank; blood; bolus; boluses; bring; build; busiest; business; call; canceling; cannula; care; case; caseload; cases; catch; cautery; center; chance; check; chondroplasty; clean; clinical; closed; co-morbidities; committed; common; communicated; communication; community; companies; company; complete; completely; connections; contact; cost; credit; cross-trained; customer; data; day; deep; demographic; depending; desired; details; devices; disposal; dollars; doors; dosage; dose; drama; drapes; dry; edges; educational; efficient; effort; egos; enters; excellence; exotic; expect; expiration; expired; face; facility; family; fax; feel; fees; field; fire; fluid; fortune; frail; fresh; full; give; giving; gossip; great; harmonic; hazards; high-quality; historical; hospital; implant; important; impression; in-network; include; induction; information; infuriating; infusion; insist; instrument; insurance; interpersonal; involving; issue; keys; knee; label; labeling; latest; learn; left; letting; level; liability's; life; literally; loading; location; losing; majority; make; mask; matter; medical; medication; members; message; minute; mod; modern; monitoring; months; nasal; networking; nurse; nursing; odds; offer; orthopedic; out-of-network; oxygen; oxygen-rich; part; party; patient; patients; pay; percent; perform; performed; person; picture; place; plan; plenty; pool; prefer; prep; prepared; preps; presentations; preventing; procedure; procedures; propofol; protect; provider; pull; purchase; put; quick; rarely; rates; ready; receiving; recruiting; reduce; refresher; reimbursement; relationship; reprocess; reprocessing; reprocessor; requires; responses; result; review; risk; routine; saline; save; schedule; schedules; scrub; secured; sedated; service; settle; sheet; shows; signs; specializes; specialties; spend; spontaneous; staff; stare; stellar; steps; sterile; strive; successful; suddenly; supplies; surgeon; surgeons; surgery; surgical; sutures; syllabus; syringe; team; technical; thinks; third-party; thousands; tiff; tightly; tour; transcend; turned; university; ventilation; visit; ways; week; worth

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