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Outpatient Surgery E-Weekly

Contact Congress Over Drug Shortage Issues

A Kentucky congressman is urging surgical facilities to contact their members of Congress and request that they sign his letter demanding changes to...

N.J. Posts ASC Inspection Reports Online

State and federal inspection reports of New Jersey's ASCs are now available online, giving patients an opportunity to make more informed choices abo...

Are Opioids Necessary?

While it's not always practical, or even possible, to eliminate opioids from your post-op pain management regiment, reducing their use in favor of n...

Archive > April, 2009 Vol. X, No. 4

Ideas That Work

A Pager for Every Patient

For a Calm, Quiet Waiting Room, Try Pagers
Patients and their families will appreciate a discreet, vibrating pager.

The waiting room can be a worry room: With every door that opens and name that is called, a patient is on edge. We've found a simple way to eliminate this anxiety. When we're ready to bring the next patient back to pre-op, our receptionist doesn't yell out her name in the waiting area anymore — she pages her and a sleek device about the size of a TV remote vibrates and lights up for 15 seconds. Patients appreciate this dignified approach and our efforts to respect their privacy. This is 1 less thing to get anxious about.

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Categories: Business Management, Ideas That Work, Infection Control, Safety, Staffing/Training, Patient Management
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Matthew S. Johnson, MBA, CASC; Tung Thanh Nguyen; Edward R. Mariano, MD, MAS; Bags Occasionally; Calm, Quiet Waiting Room, Pagers Patients; Clear; Clear Trash Bags Occasionally; Clinical Anesthesiology University; Edward; Elbows Monroe Hospital; Environmental Health; Health; Hospital; MAS Associate Professor; MD, MAS Associate Professor; MRSA; Management; Manager Department; Mariano, MD, MAS Associate Professor; Mark; Matthew; Nguyen Operations Manager Department; Pagers Patients; Patients; Patients Have; Professor; Quiet Waiting Room, Pagers Patients; R. Mariano, MD, MAS Associate Professor; ... show all keywords
Matthew S. Johnson, MBA, CASC; Tung Thanh Nguyen; Edward R. Mariano, MD, MAS; Bags Occasionally; Calm, Quiet Waiting Room, Pagers Patients; Clear; Clear Trash Bags Occasionally; Clinical Anesthesiology University; Edward; Elbows Monroe Hospital; Environmental Health; Health; Hospital; MAS Associate Professor; MD, MAS Associate Professor; MRSA; Management; Manager Department; Mariano, MD, MAS Associate Professor; Mark; Matthew; Nguyen Operations Manager Department; Pagers Patients; Patients; Patients Have; Professor; Quiet Waiting Room, Pagers Patients; R. Mariano, MD, MAS Associate Professor; Regional Patients Have; Room, Pagers Patients; Safety University; Science; Scrubs; TV; Thanh Nguyen Operations Manager Department; Trash Bags Occasionally; Treat; Waiting Room, Pagers Patients; Waste Management; add; adequate; admissions; alert; amenable; anesthesia; antiquated; anxiety; anxious; anymore; approach; area; back; bag; bags; base; bit; block; bloody; bought; bring; call; called; calling; candidates; case; charger; clear; clinical; companion; company; complaints; confidential; consult; cost; cultured; dangerous; day's; days; device; dignified; dispose; door; efforts; eliminate; environment; families; found; friend; front; full; give; hand; handler; healthy; hepatitis; highlight; hold; hospital-acquired; hours; inanimate; interruption; keys; laundered; lights; line; linens; make; matter; micro-organisms; microbes; names; near-zero; nerve; nicely; norovirus; note; nurse; objects; opens; order; page; pager; pagers; pages; paging; papers; paramount; patient; patients; penny; people; perform; place; plain; post-op; pre-op; present; presses; pretty; privacy; process; prohibits; protects; providing; rate; rattled; read; ready; reception; receptionist; recyclables; regional; register; regular; relative; remote; respect; returns; room; schedule; scrubs; service; shown; shows; shuttling; simple; size; sleek; someone's; speed; spot; square; staff; start; started; surgeon; survive; television; tells; thing; thrown; time; transmit; trash; unappealing; uniforms; vibrated; vibrates; vibrating; virus; visit; waiting; waste; watch; wearing; wireless; working; worry; worth; yell

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