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Outpatient Surgery E-Weekly

Malpractice Verdicts Often Favor Physicians

Physicians come out on the winning end of 80% of malpractice claims that end in jury verdicts, according to researchers at Massachusetts General Hos...

Study: CT Colongraphy Effective in Finding Polyps

A CT-scan-based, laxative-free "virtual colonoscopy" may be as effective as standard colonoscopy in finding potentially cancerous polyps, according ...

Wrong-Site Prevention Video Shows the Right Way

Wrong-site, wrong-patient and wrong-procedure surgery must be prevented at all costs. The 3 steps of the Joint Commission's Universal Protocol make ...

Archive > October, 2007 Vol. VIII, No. 10

Make Your Confrontations Constructive

Follow these tips to improve your communication skills when they're needed most.

Jane L. Thilo, MD, MS

Teamwork is essential in the surgical arena and trust is the foundation from which any high-performance team must operate. When a team member breaks a promise, violates expectations or exhibits bad behavior, managers must prepare for a face-to-face confrontation to hold that person accountable. Anyone in the OR can learn strong confrontation skills. As you'll see, those efforts will be rewarded with increased productivity, a higher performance quality and greater job satisfaction.

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