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Outpatient Surgery E-Weekly

Contact Congress Over Drug Shortage Issues

A Kentucky congressman is urging surgical facilities to contact their members of Congress and request that they sign his letter demanding changes to...

N.J. Posts ASC Inspection Reports Online

State and federal inspection reports of New Jersey's ASCs are now available online, giving patients an opportunity to make more informed choices abo...

Are Opioids Necessary?

While it's not always practical, or even possible, to eliminate opioids from your post-op pain management regiment, reducing their use in favor of n...

Archive > September, 2007 Vol. VIII, No. 9

Staffing

Rumor Has It That Gossip Is a Problem

Ann Geier, RN, MS, CNOR, CASC

Why are surgery centers such breeding grounds for rumors? Maybe it's a by-product of the pressure-packed work done in close quarters. Or maybe because so many OR nurses like being the source of information on the center's performance or the latest hire. It might seem harmless enough, but the whispers and snide comments can erode staff morale. I've worked with a facility that was brought to its knees by a false report relayed to a surgeon about the staff's dissatisfaction with the administrator. Here are four ways to nip rumors in the bud before they take on lives of their own in your center.

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Out in the open; Create; Dedicate; Halloween; Hang; Mandate; Open; Questions; Remember; Show; Talk; Volunteers; absolutely; address; administration; affect; anonymously; answer; area; ate; audience; aware; began; begin; board; breeding; bring; brought; bud; buy; by-product; case; center; centers; chronic; clarification; close; comfortable; comments; concerns; conversation; day; deal; debunk; degrade; discuss; dissatisfaction; early; employee; end; entire; erode; everyone's; face-to-face; faces; facility; false; feel; fester; find; floor; forum; fountains; frequented; give; gossip; grain; griper; grounds; group; guilty; harmless; head; heard; home; hours; identify; increase; information; institute; issue; knees; lacking; latest; lead; listen; lives; locker; lounge; lunch; meet; meeting; minds; minutes; nip; notice; number; nurse; offhanded; openly; original; party; people; performance; person; personality; place; policy; positive; post; posting; pressure-packed; public; put; question; red; relayed; reply; report; require; response; room; rumor; rumored; rumors; scheduled; sees; send; sensitive; she'll; she's; show; simply; single; snide; sold; source; speaks; spread; spreading; squirm; staff; start; started; state; story; strong; surgeon; surgery; tack; talk; talking; time; truth; turns; uncomfortable; wasting; ways; whispers; work; worked; worker

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