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Outpatient Surgery E-Weekly

Contact Congress Over Drug Shortage Issues

A Kentucky congressman is urging surgical facilities to contact their members of Congress and request that they sign his letter demanding changes to...

N.J. Posts ASC Inspection Reports Online

State and federal inspection reports of New Jersey's ASCs are now available online, giving patients an opportunity to make more informed choices abo...

Are Opioids Necessary?

While it's not always practical, or even possible, to eliminate opioids from your post-op pain management regiment, reducing their use in favor of n...

Archive > June, 2007 Vol. VIII, No. 6

Staffing

Here's to Positive Conflict Resolution

Annamarie Carey-York, MBA

Conflict in a surgical center is like death and taxes: There's no escaping it. People are going to be irked, ticked and peeved - whether it's intense surgeons, overworked nurses or anxious patients. But instead of bracing for the next outburst, look at conflict as the positive outcome of people working together, a chance to think in new ways and to identify processes that need improvement. To truly turn a negative into a positive, retrain the way your staff perceives conflict and view it as an opportunity for personal growth.

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Pushing the wrong buttons; Conflicts of interest; Live and learn; Apologize; Apologizing; Body; Conflict; Easier; Emotions; Live; People; Recipients; Remarks; Stereotyping; Stress; Surgeons; adding; address; admitting; allowing; angry; answer; anxious; apology; arise; atmosphere; attacks; attitude; band; barriers; basic; basis; billing; bracing; breakdown; brilliant; brought; build; case; caused; center; chance; clarify; co-worker; common; completely; confirm; conflict; conflicts; confront; confronted; control; cool; create; daily; death; dedicate; delay; discord; dissected; doctors; drives; e-mail; effective; emotion; emotionally; emotions; enter; erupts; escaping; event; exacerbate; expect; expectations; expressing; facility; factions; favorite; feel; fix; form; frustration; future; goal; handling; helps; hurt; idea; identify; ignore; ignoring; important; impractical; improvement; incorporate; individuals; information; ingredient; innate; instance; intense; interpreted; involved; involves; issue; language; lasting; late; lateness; learned; lessons; light; line; listen; literally; lives; locked; logic; mantra; meaning; met; minor; misperceptions; mistakes; mood; music; needy; negative; nurses; opportunities; opportunity; opposite; outcome; overworked; past; patients; peeved; people; perceived; perceives; perceptions; personal; physicians; placing; positive; positively; present; preserve; prevent; process; processes; professional; project; quality; question; random; react; reaction; readied; real; reasons; recognize; referring; refocus; rehash; relationships; remain; repeat; resolution; resolve; response; retrain; retraining; reveal; room; root; rubber; rude; sarcastic; schedule; seek; sender; serving; share; shows; sign; similar; simply; situation; sizzles; skew; smoker; snaps; squelch; staff; start; step; straightforward; strip; summarize; supplies; surgeon; surgical; team; techs; tend; thinking; ticked; tightly; time; tolerance; tone; triggers; true; turn; underlying; understand; unrelated; urge; view; voice; ways; weakness; words; work; working; workplace; wrapped; wrist; wrong

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