Subscriptions

Advertising

Resources

About Us

Contact Us

Create An Account Forgot Your Password?
Trouble logging in or creating an account? click here
Home This Month E-Weekly Newsletter Building a Facility Article Archive Second Opinions
Search:
Benchmarking
General Surgery
Accrediting/Quality
Anesthesia
Code/Bill/Reimburse
Building/Renovating
/_media/adv/web/images/2010/20100407_ORX_LB-01_154x100.gif
/_media/adv/web/images/2010/20100126_ImageFirst_LB-154x100.gif
/_media/adv/web/images/2010/20100511_Arthrex_LB_154x100.gif
Outpatient Surgery E-Weekly

News & Notes

Tip of the week Are red-bag wastes, sharps, recyclables and unshredded sensitive paperwork routinely ending up in your regular trash bins? Line those ...

InstaPoll: Do You Check Your Work E-Mail on Vacation?

Be honest: When you're on vacation, do you feel compelled to check your work e-mail 2 or 3 or 4 times a day? Or do you manage to leave it all behind...

N.Y. Hepatitis Outbreaks Linked to Propofol Reuse

An investigation into a pair of hepatitis outbreaks in New York City has revealed that the same anesthesiologist was responsible for spreading 6 cas...

Archive > February, 2007 Vol. VIII, No. 2

Ideas That Work

Make your facility a doc destination

Edited by Diana Procuniar, RN, BA, CNOR

When new facilities open in your area, you have to work smarter to keep your doctors' business. Here's what worked for us.

  • Be warm and personal. Your staff should start every conversation with surgeons on a personal note.
  • Be accommodating with block time. The days of giving docs whatever time slots you still have open on your schedules are over. While you can't give everyone everything they want all the time, have a contingency plan. If someone requests a morning block that's unavailable (which happens often, because morning blocks fill up quickly), offer them a block that starts at noon - and let them have two teams in two ORs so they can switch from one procedure to the next. When someone cancels a block, offer it to other physicians.
  • Be hospitable to newcomers. Start by visiting the interested physician's office and giving him a copy of your new physician's notebook. This includes what your guidelines are for every step of the process, from scheduling to dictation, as well as the services your staff offers and other clinical information. It lets the staffers know what you'll do and what they'll have to do.
  • Escort new surgeons. Of course, a book can only show so much. Personally accompany the surgeon during his first three visits. Show him where the supplies are and help him navigate his way through PACU. By the end of the third visit, he'll be familiar with the way your surgical area is arranged. Your new physicians can now come in and concentrate on the procedures without worrying about finding what they need. Best of all, the time you spend as a guide will help you establish a personal rapport with them.


Susan Roland, RN
Administrative Director
North Florida Surgical Pavilion
Gainesville, Fla.
writeMail("susan.roland@hca.healthcare.com")

Categories: Anesthesia, Ideas That Work, Staffing/Training
Keywords:
First Come, First Served for Vacation Time; Memo to Staff: This Is How We Do It; Managing Hyperglycemia in Surgical Outpatients; Carolyn Skaff; Debbie Comerford, BSN, CNOR; Adam F. Dorin, MD, MBA; BG; BP; BSN, CNOR Consultant Facility Development; CNOR Consultant Facility Development; Come, Served; Comerford, BSN, CNOR Consultant Facility Development; Development; Director ASC Durango; Discuss; Durango; EKG; FBS; Hand; Hyperglycemia; It When; MSDS; Make; Now's; ORs; Outpatients Studies; Personally; Remind; Review; September; Served; Show; Skaff Executive Director ASC Durango; Staff: It When; S... show all keywords
First Come, First Served for Vacation Time; Memo to Staff: This Is How We Do It; Managing Hyperglycemia in Surgical Outpatients; Carolyn Skaff; Debbie Comerford, BSN, CNOR; Adam F. Dorin, MD, MBA; BG; BP; BSN, CNOR Consultant Facility Development; CNOR Consultant Facility Development; Come, Served; Comerford, BSN, CNOR Consultant Facility Development; Development; Director ASC Durango; Discuss; Durango; EKG; FBS; Hand; Hyperglycemia; It When; MSDS; Make; Now's; ORs; Outpatients Studies; Personally; Remind; Review; September; Served; Show; Skaff Executive Director ASC Durango; Staff: It When; Start; State; Strongly; Surgical Outpatients Studies; Susan; Time We; Unknown; Vacation Time We; abnormal; accommodating; accompany; actual; agenda; agent; amount; ample; anesthesia; anesthesiologist; approach; approached; approved; area; arise; articulate; back; backup; base; beliefs; big; biggest; block; blocks; blood; board; body; book; cable; calendar; canceling; cancellation; cancels; care; case; cases; center's; central; chance; change; checked; checks; choices; clean; cleaned; cleaning; clinical; clinically; commonly; community; completely; compliance; concentrate; conflicting; conflicts; consistent; consistently; contingency; continuously; contracted; control; conversation; copy; creates; day; decide; decisions; define; delay; demonstrate; destroying; details; detect; developing; diabetic; dibs; differently; discuss; discussion; dispense; display; docs; document; dry; early; easily; easy; employee; end; entire; equipment; erase; establish; expectations; experienced; explain; facilities; facility; familiar; family; fasting; fill; final; finding; finger; first-come; first-served; forms; free; full; garbage; give; giving; glucose; greater; grew; guide; guidelines; hand; hang; he'll; head; home; hospitable; housekeepers; housekeeping; hygiene; hyperglycemia; idea; ideally; ideas; implement; importance; includes; including; inconsistency; index; infection; initialing; instructions; interested; internal; intolerance; item; keeping; knowledge; lead; left; level; linen; live; long; lounge; management; managing; mandatory; manufacturer's; matter; method; monitored; mop; mopping; morning; navigate; noon; number; nurses; nursing; offer; office; older; ongoing; open; opportunity; oximeter; past; patient; pay; percent; performed; personal; personnel; physician; physicians; place; places; plan; planning; plans; plenty; policies; policy; practice; preceding; precious; preconceived; previous; primary; procedure; proceed; processing; product; proper; pulse; rapport; receive; recent; reconstitution; red; reduce; referring; reflects; remain; replacing; request; result; room; run; schedules; scheduling; school; seasoned; seconds; senior; sensor; serve; services; setting; sheet; show; shown; sign-in; significant; simplified; sing; slots; smarter; spend; spot; staff; staffers; start; state; step; sterile; stick; submit; sugar; supplies; surgeon; surgical; switch; system; table; takes; taking; tamper; teach; teams; technique; test; things; thinks; time; tips; tired; top; track; train; training; transport; trial; unavailable; understood; vacation; visiting; warm; wash; weeks; weighted; work; worked; worrying; worth; written; year's
Already have an account? Please sign in:
Email Address:
Password:
PRODUCT & SERVICE RESOURCES
Product & Service Showcase
A showcase of products and services geared to make your facility better.
Professional Services Platinum Pages
A guide of people and companies to help make your facility better.
/_media/adv/web/images/2010/20100329_Steris_AREW-300x250.gif
Other Articles That May Interest You
Take the "Ouch" Out of IV Starts
Follow these tips, and your patients won't feel a thing.
Paravertebral Blocks: Benefits Beyond Expectations
Jacques E. Chelly, MD, PhD, MBA, Pittsburgh, Pa.
Study: CRNA Acting Solo Is Most Economical Anesthesia Delivery Model
Researchers say increasing the number and role of CRNAs is "key to containing costs."