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Outpatient Surgery E-Weekly

Malpractice Verdicts Often Favor Physicians

Physicians come out on the winning end of 80% of malpractice claims that end in jury verdicts, according to researchers at Massachusetts General Hos...

Study: CT Colongraphy Effective in Finding Polyps

A CT-scan-based, laxative-free "virtual colonoscopy" may be as effective as standard colonoscopy in finding potentially cancerous polyps, according ...

Wrong-Site Prevention Video Shows the Right Way

Wrong-site, wrong-patient and wrong-procedure surgery must be prevented at all costs. The 3 steps of the Joint Commission's Universal Protocol make ...

Archive > December, 2006 Vol. VII, No. 12

Staffing

Building a Strong Back Office

Ann Geier, RN, MS, CNOR, CASC

Putting together a great business office team doesn't happen by accident, and the right mix is hard to develop - especially if you view your facility's administrative arm as hired help who toil away in anonymity at surgery's unglamorous tasks: greeting patients, scheduling, billing and collecting. Without skilled and committed people in these positions, your center's financial performance will suffer greatly. Here are the key roles your non-scrub-wearing employees should be filling.

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