To Your Staff's Mental Health; A Schedule for the Schedulers; Reward Staff for Ideas That Save; Donna Bopp, BSN, MSN, CNOR; Dottie Sorg, RN; Maggie Johnson, BAN, CNOR, CASC; Gwen Grothouse, RN; BAN, CNOR, CASC Director Center; CASC Director Center; CNOR, CASC Director Center; Center; Friday; Health Of; Ideas Save If; Johnson, BAN, CNOR, CASC Director Center; Letting; Mental Health Of; Outpatient Center; ROC; ROC STAR; Riley Outpatient Center; STAR; Save If; Schedule; Schedulers We're; Staff; Staff's Mental Health Of; advantage; amount; annualize; appointment; area; assist; assistance; attendin... show all keywordsTo Your Staff's Mental Health; A Schedule for the Schedulers; Reward Staff for Ideas That Save; Donna Bopp, BSN, MSN, CNOR; Dottie Sorg, RN; Maggie Johnson, BAN, CNOR, CASC; Gwen Grothouse, RN; BAN, CNOR, CASC Director Center; CASC Director Center; CNOR, CASC Director Center; Center; Friday; Health Of; Ideas Save If; Johnson, BAN, CNOR, CASC Director Center; Letting; Mental Health Of; Outpatient Center; ROC; ROC STAR; Riley Outpatient Center; STAR; Save If; Schedule; Schedulers We're; Staff; Staff's Mental Health Of; advantage; amount; annualize; appointment; area; assist; assistance; attending; attitude; availability; award; awarded; awards; basis; benefit; blocks; call; cases; cheerful; clinical; coming; complaining; confidential; connected; contracted; control; cool; cost; cost-effective; cost-saving; costs; counseling; created; credit; crisis; cumbersome; customer; deliver; discipline; doctors; double; draw; earns; effects; emotional; employee; endo; event; everyday; excuse; extra; face; facility; factors; family; form; forum; front; give; good; governing; great; grid; group; hall; health; heard; hiring; hours; idea; ideas; impact; implement; important; involves; job; larger; letters; local; lot; lunch; make; manage; management; managers; masters; mediator; members; month's; months; negative; nurse; nursing; obtain; offer; office; order; ordinarily; outline; outside-of-work; pain; parking; part; people; percent; performance; perks; personal; physicians; pin; positive; post; present; pretty; procedure; process; product; program; project; psychologists; psychology; put; reception; recipients; recognizes; recognizing; recommendations; recourse; relationship; repeatedly; research; resist; review; rules; saved; schedule; scheduler; set; shade; show; showing; sign; small; social; specialize; sponsor; staff; staffer; staffing; stands; star; star-shaped; stars; started; stressful; submitting; supportive; taking; thing; tight; time; track; trade; training; trial; unexpectedly; usual; week; work; worked; workplace; works; year
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As managers, we've heard again and again that people want to be recognized. Last year, after attending a management program on leadership, we created our "ROC STAR" awards. ROC is our facility - the Riley Outpatient Center - and STAR stands for service, teamwork, attitude, respect. The award recognizes the simple, everyday things that people do, things that might ordinarily be overlooked, that show a positive attitude or set a good example. We give the recipients a star-shaped pin with the letters ROC STAR on it, and post the month's stars in the reception area. If someone earns 10 stars they can trade them for a small gift, such as a lunch or a parking pass.
