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Outpatient Surgery E-Weekly

Malpractice Verdicts Often Favor Physicians

Physicians come out on the winning end of 80% of malpractice claims that end in jury verdicts, according to researchers at Massachusetts General Hos...

Study: CT Colongraphy Effective in Finding Polyps

A CT-scan-based, laxative-free "virtual colonoscopy" may be as effective as standard colonoscopy in finding potentially cancerous polyps, according ...

Wrong-Site Prevention Video Shows the Right Way

Wrong-site, wrong-patient and wrong-procedure surgery must be prevented at all costs. The 3 steps of the Joint Commission's Universal Protocol make ...

Archive > April, 2005 Vol. VI, No. 4

8 Ways to Wow Your Accreditation Surveyor

A more favorable outcome and a more productive survey are your rewards for making your surveyor's job as easy as possible.

Nancy Burden, RN, MS, CPAN, CAPA

True story: A freestanding ASC I once worked for received an unannounced visit from a state inspector. The receptionist ushered him into an empty office and took his business card to the acting administrator, whose office was right next door. Upon examining the card, the acting administrator - unaware that the inspector was nearby - shouted through her open door, "Good grief, the state is here! Get the doorstops out of the doors!"

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Accreditation; Focus; Forget; Surveyors; True; absence; accrediting; acting; administrator; anesthesiologists; anxiety; authorities; automatic; begin; benefit; boss; business; card; care; center's; closing; cohesive; college; commitment; common; communicating; compliance; continually; continues; counsel; cramming; crucial; daunting; day-to-day; days; dedicated; demonstrate; difference; documented; documents; doorstops; dressing; easy; educating; education; empty; encompass; encounters; engaged; ensuring; entire; evidence; examining; expected; experiences; face; facility; fake; favorable; federal; felt; find; foster; freestanding; gather; good; gray; hierarchy; hours; housekeeping; impress; information; inspection; inspector; integration; involves; jobs; judging; jumpstart; key; last-minute; leaders; licensure; limited; maintenance; managers; match; means; measure; members; modeling; month; nearby; observing; office; ongoing; open; panic; paperwork; past; patient; person; prearranged; preparation; prepare; preparedness; process; productive; proof; provide; providing; pulses; quality; readily; ready; real; reams; reason; received; receptionist; recount; regulatory; relationships; requested; requests; respectful; responsibility; rigid; safety; seeking; sharing; shouted; show; similar; snapshot; spell; staff; standards; state; stress; students; support; surgeons; survey; surveyor; surveys; team; thing; unannounced; unaware; ushered; visit; visited; visits; walks; ways; week; wind; window; worked; working; works; year; year-round

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