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Home This Month E-Weekly Newsletter Building a Facility Article Archive Second Opinions
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Outpatient Surgery E-Weekly

Contact Congress Over Drug Shortage Issues

A Kentucky congressman is urging surgical facilities to contact their members of Congress and request that they sign his letter demanding changes to...

N.J. Posts ASC Inspection Reports Online

State and federal inspection reports of New Jersey's ASCs are now available online, giving patients an opportunity to make more informed choices abo...

Are Opioids Necessary?

While it's not always practical, or even possible, to eliminate opioids from your post-op pain management regiment, reducing their use in favor of n...

Archive > September, 2004 Vol. V, No. 9

Ideas that Work

Overcoming Language Barriers

Edited by Diana Procuniar, RN, BA, CNOR

Diana Procuniar, RN, BA, CNOR Can your staff communicate with patients who speak a foreign language? In order to comply with accreditation standards and offer true quality care to our patients, it is imperative that we address communication barriers. Until recently, it was a difficult hurdle, but we think we've found the solution: an Arizona-based translation system gives us access to 181 languages, including Spanish, which about 10 percent of our patients speak.

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Categories: Business Management, Ideas That Work, Safety, Staffing/Training, Cost Management, Patient Management
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Pam Ertel, RN, BSN, CNOR, RNFA; Flavel Rogers, RN, MSHA; Michelle Whittaker, RN, BSN; Marybeth Bollinger, MD; Pamela Ledger, RN, MSN; Arizona-based; BSN, CNOR, RNFA Administrative Director Reading Hospital Surgicenter; Bollinger, MD Director; CNOR, RNFA Administrative Director Reading Hospital Surgicenter; Director Reading Hospital Surgicenter; English; Ertel, RN, BSN, CNOR, RNFA Administrative Director Reading Hospital Surgicenter; Hospital Surgicenter; MD Director; Maryland College Park, Md. Reducing; Md. Reducing; Park, Md. Reducing; RN, BSN, CNOR, RNFA Administrative Director Reading Hospi... show all keywords
Pam Ertel, RN, BSN, CNOR, RNFA; Flavel Rogers, RN, MSHA; Michelle Whittaker, RN, BSN; Marybeth Bollinger, MD; Pamela Ledger, RN, MSN; Arizona-based; BSN, CNOR, RNFA Administrative Director Reading Hospital Surgicenter; Bollinger, MD Director; CNOR, RNFA Administrative Director Reading Hospital Surgicenter; Director Reading Hospital Surgicenter; English; Ertel, RN, BSN, CNOR, RNFA Administrative Director Reading Hospital Surgicenter; Hospital Surgicenter; MD Director; Maryland College Park, Md. Reducing; Md. Reducing; Park, Md. Reducing; RN, BSN, CNOR, RNFA Administrative Director Reading Hospital Surgicenter; RNFA Administrative Director Reading Hospital Surgicenter; Surgicenter; V-neck; access; accreditation; accrediting; achieved; addition; address; afforded; allergies; areas; asks; bag; bilingual; biller; biohazard; biohazardous; business; business-causal; cardigan; care; case; circulator; clear; clear-bagged; clinical; clothes; collect; communicate; communication; comply; comprised; consent; consisting; consists; container; costs; cotton; create; decided; decreased; delineate; determine; dials; difficult; discharge; dispose; divide; educational; embroidered; employees; end; ensure; equipped; evaluate; fact; fetch; fine; food; foreign; foreign-language; forms; found; front; front-office; garbage; give; gloves; handy; helpful; higher; hired; imperative; including; incoming; infection; inside; installed; instituted; instructions; items; latex; latex-restricted; light; local; logo; longer; made; maintaining; matching; materials; medical; member; minute; month; non-biohazardous; not-latex; noticed; nurse; offer; office; opening; opportunity; order; organizations; orientation; packages; packets; pairs; pants; patient; percent; perform; phone; physician/nurse; place; portable; post; post-op; posters; previous; printed; procedures; professional; provide; quality; question; rash; recent; recently; red; reference; regular; remove; respiratory; round; safety; save; scheduler; screen; scrub; sensitivity; service; services; sharps; sheets; signs; simple; skin; slacks; speak; staff; standard; start; stereotactic; supply; surgeon; surgical; sweatshirt; symptomatic; symptoms; system; talks; team's; test; time-saver; topic; towers; translation; translator; trash; true; understanding; uniform; variety; waste; wear

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