Outpatient Surgery Editors
Stay calm through the survey process, says Paula Russo, RN, the president of Ambulatory & Accreditation Solutions in St. Petersburg, Fla. Don't argue points with a surveyor - even if you think the surveyor is wrong. "There is an appeal process for that," she says. And if a surveyor asks you to clarify something and you don't have the answer at your fingertips, Ms. Russo says the best response is: "I don't know, but I will research that and get the answer for you."
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