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What to Expect During Your Facility's First Survey

Advice for those about to let the accreditor inspect their new facilities.

Outpatient Surgery Editors

Stay calm through the survey process, says Paula Russo, RN, the president of Ambulatory & Accreditation Solutions in St. Petersburg, Fla. Don't argue points with a surveyor - even if you think the surveyor is wrong. "There is an appeal process for that," she says. And if a surveyor asks you to clarify something and you don't have the answer at your fingertips, Ms. Russo says the best response is: "I don't know, but I will research that and get the answer for you."

 
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