Conflict in a surgical center is like death and taxes: There's no escaping it. People are going to be irked, ticked and peeved - whether it's intense surgeons, overworked nurses or anxious patients. But instead of bracing for the next outburst, look at conflict as the positive outcome of people working together, a chance to think in new ways and to identify processes that need improvement. To truly turn a negative into a positive, retrain the way your staff perceives conflict and view it as an opportunity for personal growth.