As managers, we've heard again and again that people want to be recognized. Last year, after attending a management program on leadership, we created our "ROC STAR" awards. ROC is our facility - the Riley Outpatient Center - and STAR stands for service, teamwork, attitude, respect. The award recognizes the simple, everyday things that people do, things that might ordinarily be overlooked, that show a positive attitude or set a good example. We give the recipients a star-shaped pin with the letters ROC STAR on it, and post the month's stars in the reception area. If someone earns 10 stars they can trade them for a small gift, such as a lunch or a parking pass.