Going paperless? Be prepared for pitfalls. Lots of them. Many of the 280 facility managers who completed Outpatient Surgery's OR management software survey have had it up to their laptops with the time and effort it's taken to work the kinks out of their systems. Yet even unhappy users are pressing on with their efforts to manage clinical operations electronically because they have faith in the promise of technology to streamline their surgical services departments and help them make smarter decisions. Here's a report.