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Outpatient Surgery E-Weekly

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Home > Archive > September 2004
Ideas that Work
Overcoming Language Barriers
Edited by Diana Procuniar, RN, BA, CNOR

Diana Procuniar, RN, BA, CNOR Can your staff communicate with patients who speak a foreign language? In order to comply with accreditation standards and offer true quality care to our patients, it is imperative that we address communication barriers. Until recently, it was a difficult hurdle, but we think we've found the solution: an Arizona-based translation system gives us access to 181 languages, including Spanish, which about 10 percent of our patients speak.

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