One of the major issues that we struggle with at our multi-specialty surgery center is keeping our 100 or so operating physicians and their office staffs informed of changes in our policies, practices and routines. We considered sending out a letter to communicate such things, but decided that surgeons would view this as heavy-handed. We instead decided to create a newsletter to pass along the gentle reminders and highlight the happenings at our facility, such as new hires and new equipment acquisitions. The first issue of "Surgical Update" was nothing fancy, just a black-and-white photocopied one-pager (front and back), but the reception has been positive. I'm planning to send out our next issue right before the holidays.

Flavel Rogers, RN, MSHA
Nurse Administrator, Glasgow Surgery Center
Newark, Del.
writeMail("frogers@glasgowmedicalcenter.com")