As luck would have it, just about everything that could go wrong did when the Mercy Surgery Center in suburban Philadelphia went live with its new facility management software. On that day in May 2001, it was one minor travesty after another. On the one hand, the surgical schedule was the busiest it had ever been and the employee in charge of registering patients had resigned. And on the other, the server that ran the ASC's DOS-based program (Temple) was not compatible with the Windows-based suite (AdvantX) the center was switching to - adding $9,000 in unbudgeted capital expense to the conversion.